Meet Alicia, our friendly and efficient front desk coordinator. Alicia has been an integral part of our team since 2015 and is committed to ensuring that your experience at our practice is a positive one. Alicia is responsible for scheduling appointments, greeting patients, answering phones and providing administrative support to our dental team. Her attention to detail and excellent organizational skills help ensure that our practice runs smoothly and efficiently. Alicia takes pride in getting to know our patients, making sure they feel welcome and comfortable from the moment they walk through our door. At our practice, we are dedicated to providing exceptional dental care and customer service, and Alicia plays a vital role in ensuring that our patients’ needs are met. We are proud to have her on our team and know that you will appreciate her warm and welcoming presence when you visit our office.
Meet Amanda, our multi-talented front desk coordinator and dental assistant. Amanda is an invaluable member of our team and is dedicated to providing exceptional care and customer service to our patients. As a dental assistant, Amanda is trained in all dental procedures, preparing patients and providing chairside assistance to our dentists. She is known for her friendliness and caring demeanor, which help patients feel at ease during their appointments. Amanda’s experience in both dental assisting and front desk administration allows her to provide comprehensive support to our patients, whether they need help scheduling an appointment or have questions about their treatment. We are lucky to have her on our team and know that you will appreciate her friendly and professional demeanor when you visit our office.
Meet our dedicated insurance specialist, Heather. Heather has been with our practice since 2016 and is an expert in navigating the complex world of dental insurance. She has a deep understanding of dental insurance policies and can help you understand your benefits and maximize your coverage. She is responsible for verifying patient insurance coverage, submitting claims and resolving any issues that may arise. Heather’s attention to detail and organizational skills ensure that our patients receive accurate and timely insurance processing. In addition to her insurance expertise, Heather is known for her friendly and approachable manner. She is always willing to answer questions and provide guidance to patients who may be confused or unsure about their insurance coverage.
Dollie Herr has been a hygienist at our practice since 2001. She was born in Coldwater, Michigan. She raised her family in the Kalamazoo area. She obtained her dental hygiene degree at Kellog Community College in Battle Creek, Michigan. Dollie continues to play an active role in the American Dental Hygienists’ Association. She has been the treasurer for the Howard County Dental Hygienists’ Association for many years. She worked the majority of her career as a dental hygienist for the Kalamazoo County Health Department Dental Clinic, which serves the underserved population within the county. While working at the clinic, she developed a portable dental clinic to serve children in the Kalamazoo Public schools. This lead to an opportunity for her to develop her own nonprofit portable dental clinic, which was able to provide dental services to the uninsured and Medicaid population in the surrounding counties. Dollie relocated to Maryland in 2010 with an agency as a temporary clinical dental hygienist, and within eight weeks, she decided to find a full-time position and call Maryland her home. Dollie enjoys playing golf and loves to cook. It brings her great joy to spend time with her family and friends.
Tinny was born and raised locally in Silver Spring, Maryland. She received her Bachelor of Science degree from University of Maryland, College Park, in 2011. During her gap years, she worked with Dr. Henry Lee as a dental assistant. Tinny completed her dental hygiene certification at Howard University College of Dentistry. She had received an Anne Chenault Scholarship for academic excellence, and she graduated with top honors. Tinny joined our practice in 2016 as a dental hygienist. She enjoys building relationships with patients of all age groups, but her passion lies in community health. Her goals include providing personalized care to all her patients and educating them about how to achieve optimal oral and systemic health. She is bilingual in Cantonese and English, and she is certified in local anesthesia. Her hobbies include volunteering in community clinics, being a mom to her two children, and working out on her Peloton.
Bessy is our newest dental assistant and brings enthusiasm and a hard work ethic to our team. Bessy has been working in the dental field since 2023 and is committed to providing high-quality care and support to our patients. As a dental assistant, Bessy takes great care to ensure that each patient receives the individualized attention they need. She is committed to providing a safe and hygienic environment for our patients and follows strict infection control protocols to ensure their health and well-being. At our practice, we believe that each member of our team plays a vital role in providing exceptional dental care, and Bessy is no exception. We are thrilled to have her on board and know that you will appreciate her expertise and warm personality when you visit our office.
Meet our dental assistant Reszel. She has been an essential part of our dental practice since 2017, providing exceptional patient care and support to our team and dentists. She has since accumulated extensive experience in the dental field. She is trained in taking X-rays, sterilizing instruments and preparing patients for dental procedures. Her attention to detail, gentle chairside manner and ability to communicate with patients make her an asset to our team. We are fortunate to have Reszel on our team, and we are confident that she will make your dental visit a comfortable and enjoyable experience.